Operations management for services has the functional responsibility for producing the services of an organization and providing them directly to its customers. This note builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others. NPTEL provides E-learning through online Web and Video courses various streams. Facilitating services: Services that are produced by an operation to support its products. About us NPTEL is an educational initiative, involving 7 IITs (Bombay, Delhi, Guwahati, Kanpur, Kharagpur, Madras, Roorkee) and IISc Bangalore to promote quality education through E-learning methods. Surf the web. HOME. Service is the key economic engine for most developed countries and also for emerging economies like India. This is the first part of the two part course (TQM-I, TQM-II) and will cover topics ranging from TQM, Kaizen, Elementary concepts related to quality assurance, Basic Statistical Concepts and Control of Accuracy and Precision, Process Capability, SPC, Acceptance Sampling and Quality Management Systems, ISO 9000, etc. The course focuses on the basic concepts, issues, and techniques adopted worldwide for efficient and effective operations. DIGIMAT is an advanced HTML-5 based Video Learning Platform for Streaming 70,000+ HD Quality NPTEL Video Lectures in Smart Devices. ‘’All operations are service providers.’’ Supply network: The network of supplier and customer operations that have relationships with an operation. NA Pages. 110104084. Title. Some of the companies already in the business of Supply Chain Analytics and may recognize the online course can be IBM, Mu-Sigma, Genpact, Accenture, Capgemini, Wipro, Deloitte. Lectures notes On Production and Operation Management. Toggle navigation. He served as the Head of the Department during September, 2006 to August, 2009. There are basically three schools of thought: He has developed more than 15 programmes for All India Radio on various subjects of rural development and technical, management education. Service management : an integrated approach to supply chain management and operations / Cengiz Haksever, Barry Render. Operations Management is the management of an organisation's productive resources or its production system, which converts inputs into the organisation's products and services. Well, It is great to have an certified course but doesn't make sense if you don’t know how to apply them practically in the field but, It would definitely give an edge over others. The topics of the course deals with the management of resources and activities that lead to production of goods of right quality, in right quantity, at right time and place in the most cost-effective manner. Advertisement . The difference in services All sorts of businesses sell services, […] This web course will help readers understand opportunities for product or service or process improvement based on quality management principals. Quality Management by NPTEL. pages cm ISBN-13: 978-0-13-308877-9 (hardcover : alk. Some of the functions include: 1. Surf the web smart. Operations management is the process in which resorurces/inputs are converted into more useful products Production management and operations management are differentiated based on tangibilities of finished goods/services Production system model comprises: Operation managers are required to make a series of decisions in the production function. Service industries—Management. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Find materials for this course in the pages linked along the left. MIT OpenCourseWare is a free & open publication of material from thousands of MIT courses, covering the entire MIT curriculum.. No enrollment or registration. Pradip Kumar Ray is presently a Professor in the Department of Industrial and Systems Engineering, Indian Institute of Technology (IIT), Kharagpur, India. Facilitating products: Products that are produced by an operation to support its services. The course will empower you with skills to address important aspects of business operations including capacity, productivity, quality, and supply chain. Operations management is a field of business that involves managing the operations of a business to ensure efficiency in the execution of projects. This is one of over 2,200 courses on OCW. paper) ISBN-10: 0-13-308877-4 1. Participants have the option of taking the course for free, and then taking an e-certificate with logos of NPTEL and IIT Roorkee by paying Rs 1000, and clearing an exam to be conducted on 24 April 2021. Search by NPTEL Course ID, Course Name, Lecture Title, Coordinator ... Management of New Products and Services. Quality Management by NPTEL The purpose of this note is to put quality management into perspective, and to highlight its critical importance, as well as to present in-depth ideas on different methodologies, tools and techniques proposed for product and process improvement. India's No.1 Platform for Online Learning, Served more than 1.1 lakh Premium Users, Unique platform for students in higher education in India 2. Business logistics. Operations Management helps you to understand the role of OM in a firm and to develop abilities to structure and solve operations related problems. OPERATIONS SCHEDULING SUPPLEMENT J J-3 the complexity of scheduling a manufacturing process. The course, which is free for everyone, is most suited for management, industrial engineering and computer science engineering students. 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